Aero Contractors said yesterday that it was choice of passengers to embark from the plane at the Bauchi Airport on Saturday via ladder.
There have been many criticisms after pictures of passengers disembarking from an Aero flight went viral on Social media, prompting the Nigerian government to investigate.
The Accountable Manager and Managing Director, Capt Russel Lee Foon said yesterday in Lagos;
“Prior to leaving Abuja, the flight despatcher contacted the Airport manager to advise that the aircraft was taxing out and he confirmed that they were ready to receive the flight.
“At 10:42am, the aircraft touched down on Runway 35 at the Sir Abubakar Tafawa Balewa International Airport. The controller advised the crew that due to the absence of marshallers and ramp officials, parking would be at their own discretion.”
“At 10:44am, the flight despatcher on board contacted the Airport manager to advise him that they were on the ground, to which he confirmed that he has seen the aircraft and that they were waiting.
“After parking, the captain reported that they waited for 10 minutes for the stairs to be brought to the aircraft but no assistance or stairs came to the aircraft.
“The captain reported that he informed the passengers of the situation as they were beginning to get agitated. What was not known to the crew at the beginning of the flight was that the groom was on board. The wedding was to start in 20 minutes”, the Accountable manager said.
He added that at 10:57am, the crew called the controller to enquire why there was no one to position the stairs and he was told the stairs had “just broken down” and that the fire service were sorting it out.
Foon said after waiting for another seven minutes the passengers became furious as they were now getting late for the wedding.
“At this point the captain went to the cabin and explained to the passengers that he may have to take them back to Abuja as they cannot disembark due to lack of stairs.
“According to him, the group insisted that he cannot keep them on board the aircraft and he considered that their anger was becoming potentially threatening.
“The alternative, which the fire service provided was a ladder which the passengers took as an option and on their own free will used the ladder to disembark against the wishes of the captain and crew.
“The captain allowed this procedure in order to reduce what he thought was a volatile situation.”